Return, refund and warranty policies

1. Return Policy

Once you have received your ordered item, you can post it. Please keep the product intact as much as possible, both the product itself and the packaging.

The Company has a return policy for all purchases made through online store foremost delivery (https://homedelivery.foremostthailand.com/th) to all customers, which can be returned within 7 (seven) days*. After receiving the item, it depends on the description on the product details page. The return period starts when the customer receives the status that the item has been delivered to the customer's address (including Saturdays, Sundays, and public holidays).

(* Based on the Direct Sales and Direct Market Act B.E. 2545 (2002)

Customers can choose from two return practices:

“ Return of Goods for a Refund ” means (1) the customer wishes to return the purchased goods to the Company and (2) wishes to receive a refund for the transaction.

“ Product exchange ” means (1) the customer wishes to return the purchased product to the company and (2) a new product of the same type and style as the one ordered by the customer will be accepted. The product cannot be exchanged for a different flavor or packaging size. If the customer wishes to exchange the product for a different flavor or packaging size, the customer must return the product and place a new order.

Conditions for returns for refunds and exchanges

The Company will return the product to refund the customer and exchange the goods to customers who placed the order through the online store foremost delivery (https://homedelivery.foremostthailand.com/th) only in the following cases:

" Incorrect item received " means that the item received by the customer is not correct according to their order. In the case of a return due to an incorrect item received, the returned item must be in its original condition, with the packaging unopened and undamaged.

" The product has been opened, torn , or damaged " means that the product received by the customer is damaged both externally and internally, and shows signs of being opened or torn from its packaging.

" Broken or swollen goods" refers to the goods and packaging received by the customer being swollen, bulging, or cracked.

" Product has a quality issue " means that the product received by the customer has a different appearance, taste, smell, or color than expected.

" Expired product " means a product that the customer received has passed its warranty period or has expired.

" Customer changed their mind " means the customer decides to return the product for reasons other than those stated above. The company reserves the right to refuse returns/refunds/exchanges due to "customer change of mind".

The company will not accept returns or exchanges of goods. In the following cases:

– The product has a shape that has changed from the time it was informed to the company.

– Items not purchased from Foremost Home Delivery

– Goods that have been unwrapped, ripped, opened or used.

– Goods that are damaged or damaged due to the customer's return pack.

– The customer does not notify the request and returns the goods within 7 days after the date of receipt.

– A conditional giveaway or special participating item.

note

The Customer is responsible for the cost of returning the goods to the Company unless the return is caused by an error by the Company, such as the delivery of the goods not fulfilling the order by the customer or the goods received by the customer are inconsistent with the condition and characteristics of the goods usually received by the customer (see example).

Please return the goods to the company properly and carefully to ensure that they arrive back in normal condition and undamaged.

Processing time

Customers who wish to return the product for a refund or replacement must make a request within 7 days from the date of delivery in case of refund. The company will refund the customer within 15 business days from the date of receipt of the customer's request for replacement of goods. From the date of receipt of the goods returned from the customer, to contact the company to inform the company of the request or inquire about the progress of the operation. Customers can contact or inquire at the Online Customer Support Center, or send a chat message on the Foremost Thailand Facebook Page, or Foremost Consumer Information Center. Tel. 02 6201980 (24-hour service), or email CallCenter.foremost@frieslandcampina.com

Disclaimer

The Company reserves the right to cancel the order and restore all goods and services to the customer. to resolve conflicts.

The company reserves the right to refuse returns for refunds. Refunds or replacements that do not meet the terms and conditions specified in this Return Policy.

The company reserves the right to modify/revise/revise. Terms and conditions of this return policy without prior notice

2. Refund Policy

Refund channels

Refund Period

Transfer money to customer account

No more than 15 working days from the date of receipt of the customer's request.

note

" Business days " refers to Monday to Friday, excluding Saturdays, Sundays, and public holidays. The refund period may exceed the timeframes specified in the table above, depending on the procedures of the bank, the company, and the customer.

Additional requirements for refunds

The Company may contact customers and request additional documents to facilitate the refund process. If the customer refuses to provide information about the customer's bank account or provide evidence relating to the after-sales service request for a refund. The company reserves the right not to approve the refund process.

3. Product Warranty Policy

The Company endorses and warrants that products sold to consumers through the online store Foremost Home Delivery (https://homedelivery.foremostthailand.com/th).

1) According to specifications when delivering,

2) Manufactured according to good food production guidelines and methods,

3) Manufactured under the quality assurance system to ensure compliance with the above certifications and

4) Free from all rights when delivered.

The Company is committed and committed to the rights of consumers and is ready to act in order to achieve equal accuracy. Transparent and attentive to all customers This includes a selection of products and procedures for the service that best meets the needs of customers. In case of conflict The Company will do its best within the scope of duties and responsibilities it can. To correct/compensate Those problems.