Every day, the Royal FrieslandCampina Group delivers nutritious dairy products to millions of consumers around the world. We recognize our responsibility to protect the personal data of our consumers and business partners and to protect your privacy. We believe in the importance of making our services transparent. We ask that you get to know this Privacy Policy so that you know how we collect, use, and protect your information.

1. About this Privacy Policy

   This Privacy Policy describes how your personal information is collected and used by Friesland Campina (Thailand). however This Privacy Policy does not cover the collection and use of personal information by other websites that are not directly under the control and management of Friesland Campina (Thailand), even if such websites are linked to our website. We therefore ask that you always read this Privacy Policy so that you do not miss any recent changes made. In the event of significant changes, we will endeavour to notify you in advance. The most up-to-date version of the Privacy Policy can always be found here: https://privacy.frieslandcampina.com/english/frieslandcampina-privacy-policy/ This Policy was announced on October 1, 2020.

2. How we collect your information
2.1 Contacting Customer Service

In case you contact our customer service by phone, email, social media or by filling out an online form. We may record your enquiries in our customer database, along with your name, address. Phone number, email address and personal information you provide We will only use the information to respond to you and handle your complaint. We may use your contact and conversation information to improve our products and services. By using the information in such cases, we will retain your information for the period necessary for use but not for the period required by law.

2.2 Subscribing to a Newsletter

If you follow our news or provide us with your phone number for this purpose, please contact us. Your name, address, email address and phone number will be used to inform you about FrieslandCampina products. Related Promotions & Events You may choose to provide us with more details such as age, gender or occupation. We also store your feedback about our news, such as what items you open or click on in our news. We use this information to get to know you better and to improve our news. for example:

• Event Notifications
• Recommend products or special offers to suit your age, gender or popularity.
• Send special offers when your birthday arrives.

We also use information to promote our products that may be of interest to you on other websites or applications, such as Facebook and Google. Attending events Subscribe to loyalty program, online ordering, etc. We'll add this information to your news history. We will keep your information in our data warehouse until you unsubscribe. Unfollowing can be done by clicking on the unsubscribe link in each news release or sending an email to CallCenter.foremost@frieslandcampina.com if you still wish to receive the news but do not agree to allow us to use your information for publicity purposes. You can also let us know by email.

2.3 Participation competition Event Attendance and Loyalty Program

You can participate in activities with us, such as participating in prize contests, participating in events, receiving cash back, receiving samples (free of charge). We collect your personal information, such as your name, address, telephone number, and telephone number. Email & Age Your information will be used to verify your registration, to verify eligibility and participation in the event. If you follow the news when attending the event. We will link this information to your subscription history. In addition to this Privacy Policy, campaigns or promotions may be subject to additional terms of privacy rights, please take the time to understand them before participating in those campaigns or promotions. We will retain your information for as long as necessary to use it. To analyze data, evaluate and promote marketing activities. Submit product and/or service proposals but not exceeding the period specified by law. For points of Foremost Home Delivery members. The Loyalty Program will be stored in your account, but not more than 3 years. After your most recent activity using the Service.

2.4 Online Ordering

In case you choose to purchase products from the store on our website. We will use your information to finalize the order. We will record your contact and payment details, such as your name, address, address, and address. email Usage account, bank account and credit card details, etc. We also keep your purchase and payment history. We will retain your information at all times while you are a customer/member or have a relationship with the Company. Your transaction information (payment details) will be retained for the period required by law.

2.5 Visiting our Website and Use of the Application

When you use our website or application We collect technical information about the device you use and the interactions you have with our websites and applications. We may collect the following information:

• IP address
• About the operating system and browser of the device you are using
• The relationship you have with the website Our online advertising applications and advertisements

If you have logged in to visit the website or application We will connect the information to your personal use account (such as your web store account or membership information) to optimize your use of the website and to send you relevant information across all channels. Learn more about how we use your information to create profiles in 3.4 below.

Cookies We use cookies to collect information, which is a small data file created on the device you use to visit our website. Cookies help prevent you from receiving information repeatedly. Cookies allow us to show you our products on third-party websites, so individuals who contribute to our advertising distribution will have access to your information. Cookies used for advertising are stored on the device you use no later than twelve months after your last visit. You can disable cookies or remove them from your own device. You can find full details in our Cookie Usage Notice at https://privacy.frieslandcampina.com/english/frieslandcampina-cookie-policy/. Our website may not function as well as before and may no longer be able to provide certain services.

Geolocation /GPS We use your current location in some applications only if you activate the application. We use GPS signals from your device to send certain content to your device, such as movies, loyalty points, or links to websites when you are close to a given location or location. We don't keep a history of your location or location. We will only use your most recent location or location. In the event that you visit a campaign or event area (e.g. Campina Farm Days, etc.), we will store your visit information and delete it at the end of the campaign or event schedule. You can turn off location sharing/GPS data at any time.

2.6 Product trials, tastings, and polls

If you choose to be a part of a product trial, try it, or participate in a survey as a consumer. We will use the information provided by you to improve our products and services. We value your feedback because your feedback allows us to bring high-quality dairy products to our consumers. If you are part of a product trial, tasting event or a polling session or as one of our business partners, you may be involved in a trial. Friesland Campina does not normally collect and use personally identifiable information such as your name, address or contact details from such activities, but we may request or use information such as age and gender to successfully analyze your data and market our products. If you participate in online surveys and provide feedback on our products, such as opting in to surveys based on the links provided in the newsletter, we will use your information by:

• Automatically link query data to your usage account to store gender, age, and region information.
• Associate opinions with your consumption habits

These help us get more valuable information from you and better understand your needs. In addition to using data for product improvement. We also add this information to your profile. You can learn more about how we create profiles in the More Details section below.

2.7 Social media contacts

Using our social media web pages When you contact us via social media (Twitter, Pinterest, YouTube, Instagram, Facebook, etc.), we will receive some of your information. You can get in touch with our page on social media by:

• Comment or send a message
• Upload media
• Become a follower (e.g. "Like" or follow on YouTube, for example)
• Participate in our competitions and campaigns on social media (e.g. facebook lead forms data collection).

We will receive information such as your username, profile picture, your place of residence, email address and your gender. You can check your social media account settings and privacy statements for more information. We use your information to respond to your comments and messages, to analyze and identify the number of our consumers, and to invite you to participate in our contests and events.

Using your social media web pages We use social media to display ads, which include information collected through your own social media platforms. and information that Friesland Campina receives from you, such as when you follow our news (see Section 2.2 above).

• In the event that your social media platform collects data, FrieslandCampina will not be able to access that information. As a result, we do not discuss how the platform stores and uses data, so we recommend reading the terms and privacy policies of your social media providers. They may have set up a usage account for you or may ask you to change your privacy settings.
• Where we share your personal information, such as email or phone number, social media platforms use your information to incorporate or keep you out of seeing a particular ad. Your data is encrypted (hashed) when transferred to social media platforms. That platform will not be able to decrypt and not know who you are.

We may also contact you on social media. If you are connected to us or you post a photo or video link to Friesland Campina or our products, you will be able to do so. You can opt out of sharing your data with social media platforms for this advertising at any time. By sending an email to CallCenter.foremost@frieslandcampina.com

3. More Information – How We Use Your Information3.1 Sharing and receiving your information with others

   Who can access your information? Friesland Campina does not sell your data to any person. Instead, we allow our partners to access personal information to provide products and services or help us market to customers. Your disclosure of information to these partners depends on the nature of your interactions with us:

   • Email marketing partners to send you newsletters, call, or send you messages.
   • Order fulfilment partner to let the partner deliver the goods to you.
   • Payment providers to provide them with manage (product orders) for you and to receive payments (reimbursements) to us.
   • Media agency partners to manage our websites and applications and to serve ads on the Internet.
   • Marketing agencies to help us organize competitions, promotions, lollies, programs and events.
   • Companies that provide us with customer data analysis and profiling.
   • Social media platforms to get you to see our ads

   Our partners will only use your information on our orders. We have measures in place to ensure that your information is only used for the purposes set out in this Privacy Policy. If necessary, we may share your information with friesland kampina group companies. Personal data will be sent to the governing body. Government agencies In friesland cases, Campina is obliged to deliver such information only by law.

   Do we receive your information from other parties? Friesland Campina will not accept your personal information from others without your knowledge. If we receive information from others We will take steps to ensure that we have obtained your consent to receive and use such information.

   3.2 Storing your data

   We use a variety of systems and databases to store your personal information. Some of them are managed by FrieslandCampina and partly by our partners (see 3.1 above), because we understand the importance of keeping your data safe, so we have taken technical measures and methods to protect your data from being lost or misused. Our systems and applications are protected in accordance with applicable standards for data protection.

   3.3 Use of your information for improvement of our products and services

   FrieslandCampina uses the information you provide to us in comparison. Analyze and improve the following:

   • Products based on your feedback
   • Websites and applications according to your usage characteristics
   • News based on the nature of your interactions
   • Contests and events according to the nature of your participation
   • Advertising based on the nature of your interactions

   Your information will be deleted before it is used, which we do not focus on any of your specific circumstances, but rather focus on trends and overviews of the data.

   3.4 Use of Your Information to Create a Profile for You

   We create a profile for you if you follow our news, create an account on our website, use our app, or take part in the contests and events we host. This helps us get to know you and allows for more effective marketing and communication. It will allow you to be communicated according to your interests and preferences.

   How we create profiles

   • We associate your behavior in using the services on our websites and applications to your profile.
   • We link purchases through our web stores to your profile.
   • We link information related to your participation in contests, events, loyalty programs, and online survey responses to your profile.
   • We predict your (possible) interest in your profile. With the above data and demographics of the same characteristics. Information obtained from market research and interactions you have with us.

   If you don't want us to create a profile, or want to edit or update what interests you and what you like, you can't do that. Please send an email to CallCenter.foremost@frieslandcampina.com.

   3.5 Children's personal information

   We recognize the importance of protecting children's privacy. We do not collect children's personal information without the consent of their parents or legal guardians. We ask children under the age of 16 to use our website or application by having them ask for parental consent to submit personal information to us. We may place restrictions on the age of those who will participate in sweepstakes or promotions. This limitation is set forth in the terms and conditions of those activities. We may request certain personal information, such as date of birth, month of birth, year of birth, to be used to verify age and enforce it in accordance with such age restrictions.

   3.6 Your Privacy Rights 1) You have the right to withdraw your consent. However, the withdrawal of your consent will not affect the lawfulness of the processing of your personal data that has been carried out in accordance with your consent before you have withdrawn such consent. 2) You may ask us to confirm with you whether we hold any personal information relating to you and to request access to or obtain a copy of any such personal information about you, or to request information about how we have processed or are processing your personal information, including to request that we disclose the acquisition of your personal information in the event that you have not given your consent. 3) You may ask us to update and correct any inaccuracies in your personal information, and may request that the personal information be deleted, make your personal information de-personally identifiable, or request that your personal information be sent in a form that can be read or generally used by automated tools or devices. 4) In some cases, you may object to the processing of your personal data and you may request the suspension of the processing of your personal data. 5) You may request access, change, destruction, deletion of your personal information, or request that your personal information be processed into non-personally identifiable information through our privacy requests. By emailing us at CallCenter.foremost@frieslandcampina.com 6) We may reject the request. If we can't verify your identity, Your request is unreasonable or unclear, or your request may compromise or put the privacy of others at risk. We will give you a response within 30 days.