Frequently Asked Questions

Question:
What is Foremost Home Delivery?

answer

Foremost Home Delivery is a store that allows customers to order foremost milk directly with the brand.
Question:
How to order via website?
Customers can place an order with the following steps:

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  1. Customers come into the Foremost store section.
  2. Select foremost dairy products and the required quantity (if the order "Will notify you back when the item enters", then the product is temporarily out of stock).
  3. Add products to your basket
  4. Log in to the system to process orders (you can apply using E-Mail or you can use Facebook to log in)
  5. Complete the orderer's details.
  6. CHOOSE A SHIPPING METHOD, DHL DELIVERY WILL BE PROVIDED.
  7. Select the payment method that the customer wants (KASIKORNBANK QR code)
  8. Check data
  9. Wait for the officer to review the information and continue shipping.
Question:
Once the order has been placed, what to do next?

answer

Once the customer has placed an order and made a payment, the customer will be able to place an order. The customer must inform the money transfer section so that the store staff will know, once the order has been placed and the payment has been made, let all of you come back to the storefront again and then observe on the left side of the menu section, there will be a section of Notification of money transfer, let the customer select the order that they want to inform the transfer, and include the details of the transfer to complete the transfer for speed of delivery.
Question:
Delivery time

answer

For Foremost Home Delivery, it takes time to deliver to customers. Once the order has been completed within 4-7 working days. In case the customer has reasons to be unable to receive the goods as stated. Please contact DHL Call Center: : 02-029-0999 within 7 days
Question:
What should I do if I am not comfortable ordering through the website?

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If the customer is uncomfortable ordering through the website, they can inform the staff on the Facebook Fanpage ForemostThailand facebook inbox to proceed with the order.
Question:
Want to inquire more about the product section?

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Customers can take the exam via inbox Facebook Fanpage ForemostThailand.
Question:
What if I find a spoiled/broken product?

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Customers can report the matter to inbox Facebook Fanpage ForemostThailand.
Question:
The status is marked "Shipped", but the customer has not yet received the item.

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(IN THE "SHIPPED GOODS") SYSTEM MEANS THAT THE COMPANY DELIVERS GOODS TO DHL SHIPMENTS FOR DELIVERY TO CUSTOMERS.
Question:
Where can customers check their status? What's the parcel number?

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Parcel number can be used. Order number starting with THENI Check the status of the package via Track No : THENIXXXXX DHL eCommerce
Question:
Shipping Charges  

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If the customer orders 1 carton, the shipping cost will be 95 baht or 2 cartons, the shipping cost will be 120 baht.

Question:
Payment completed successfully But the screen is gone. How to do it?

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Customers can check in the e-mail where the registration is made. Upon completion of the payment, the receipt will be sent via the customer's email.
Question:
How long does the tax invoice take?

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The tax invoice will be processed for a period of 30 working days.
Question:
What if the product is damaged?

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If the package is damaged Customers can refuse receipts with DHL employees or contact the Consumer Information Center at 02-6291980, Inbox Fanpage Foremost Thailand.
Question:
Want to change your delivery address or phone number?

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Customers can report the matter in Inbox Fanpage Foremost Thailand and can change it no later than 9:00 a.m. each day. If the item is shipped, it cannot be changed.
Question:
Do you have a destination payment or credit card cut-off?

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There is currently no payment method or credit card, and customers will have to pay for the goods via a convenient bank payment scan.
Question:
Want to order Falcon or Pasteurized products Why isn't the system for sale?

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Customers can order Falcon or Pasteurized products via FanPage Falcon Falcon.
Question:
When does the product expire?

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New items directly from the warehouse If the customer wants to inquire about the expiration date of the product, please contact Inbox Fanpage Foremost Thailand or Consumer Information Center 02-620-1980.
Question:
Why products are more expensive than e-Commerce online elsewhere

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Organizing promotions of e-Commerce online channels

Question:
Where is the shipment from?

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If the customer places an order via foremost home delivery, the goods will be exported directly from the company's warehouse.
Question:
Can I choose to transport it?

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IT IS NOT POSSIBLE TO CHOOSE TO TRANSPORT BY THE COMPANY ONLY VIA DHL.